$9.95 FLAT RATE AUS WIDE SHIPPING, FREE SHIPPING ABOVE $199. EXPRESS SHIPPING & AFTERPAY AVAILABLE! $26 FLAT RATE SHIPPING TO NZ. COVID19 UPDATE: STILL DISPATCHING DAILY HOWEVER PLEASE EXPECT DELAYS FROM AUST POST.

FAQ

Tile Stickers FAQ

1. What are peel and stick tiles?
They are tile stickers that are 3D (a bit raised) and are meant to be stuck directly onto existing tiles (or any other smooth surfaces), right over the grout. 

2. Can I use the stickers in the shower?
Normal range: Although our stickers are water resistant, it is not recommended to be placed in the shower wall where water is constantly collected. It might weaken the adhesive of the overlapping parts of the stickers overtime. It is perfect behind the sink/bathtub though!

Premium range: Yes you can stick these on your shower walls! Premium range tiles are 2 times thicker and stickier, making it suitable for shower walls!

Please note - these tiles are meant to be stuck on existing tiles/smooth surfaces that already have underlying waterproofing work done. It is not to be used as a substitute for shower walls. 

3. Can I stick this on the benchtop?
Yes you can. 

4. Can I stick this on the floor?
Unfortunately no, they're not meant to be stuck on the floor.

5. Can I place the stickers outdoor?
Unfortunately no, the stickers are not meant to be placed outdoor where it might come in contact with rain or direct sunlight. 

6. Can I use it behind the stovetop?
Yes! Our stickers are heat resistant. One warning though - if you have a gas cooktop, we recommend to have at least a 20cm clearance between the stickers and fire to avoid contact with direct heat. If your gas cooktop have a back panel then you're fine!
We have induction at home and have the stickers as splashback.

7. Can I use it as a kitchen/laundry/bathroom splashback?
Yes, that's what they're made for.

8. What surfaces can I stick the stickers on?
Most flat, clean, smooth surfaces - wooden, painted walls, glass, acrylic, stainless steel, ceramic tiles, aluminium, plastic surfaces. 
Not suitable for- dirty, cracked, ashed, mouldy, uneven walls, raw wood.
For best adhesion on plywood - paint with primer and allow it to dry for 3 weeks before sticking it on.
Please note that matt/latex paint has powder substance that can undermine the stickers' ability to stick well

9. Can I stick it over patterned/raised tiles/slightly uneven surfaces?
Yes. However because the normal range tiles are only 1.2mm thick, you should expect the end result to have a texture that is a little uneven, given the pattern/mosaic tile underneath. It will still stick well though (we know because we have it in our own home!)
For a more seamless look, we recommend getting our premium tiles that are twice as thick.

10. What are the stickers made of?
Our stickers are made of PET with PU glue, 3D effect made possible with the latest gel technology.

11. Are the stickers removable?
Yes! Our stickers are self-adhesive and do not require any other adhesives. Note that removing the stickers may chip painted walls, depending on the quality of paint on the wall. 

To remove it without leaving any residue (on existing tiles): heat up the tiles using a hair dryer. Once the tiles are hot to touch, slowly peel it off. In the rare occasion that it leaves a residue, just use some eucalyptus oil to remove the residue. 

These tiles will not damage existing tiles.

12. Are the stickers hard to clean?
Not at all, it's super easy to clean using just a damp cloth. Do not use any harsh chemical.

13. What if there are air bubbles when installing?
Use a very fine needle to poke at the tiles and push the air bubbles out. Trust me you won't see the hole in the tiles!

14. How long can this last?
We personally have had it at home for about 18 months and it is still as good as new. The manufacturer's guideline is 5 years however that depends on how well you prepped the surface before sticking and how suitable the surface is to begin with. We personally use all our products in our homes so we definitely want it to last as much as you do!

15. Who is this for?
Our customers have bought these for a budget home reno, to decorate a toy kitchen, or for a caravan reno! It is perfect for a caravan as it is very light compared to real tiles! You can also use these to upcycle a furniture, to create a backdrop for an event, or to create a feature wall!

Photographers and film producers also love using our tiles to create affordable backdrop! The possibilities are endless :)

16. Why should I use your stickers?
It is an affordable and easy solution to give your home a fresh look! Not only is it less than a fraction of the price of actual tiles (don't forget the labour cost as well), it is incredibly easy to apply and can be easily replaced. Perfect for anyone who is looking to integrate current design trends into their home. 

17. What is the size of an individual sticker? 
Size of each design is specified on their respective product pages. Please check sizes carefully before purchasing. Do use our tile calculator to determine how many sheets to buy!

18. How many stickers should I buy?
Head on over to our 'tile calculator' page to find out! Alternatively, DM us your area measurement and we will assist.

19. How to order?
Measure your space and head to our tile calculator page to determine how many sheets you need. Bear in mind that most designs have an overlap area so that would increase the amount of tiles you'll need to buy. We also encourage you to buy a few more to allow for mistakes. Head to our tile calculator page to find out more.

20. Are your stickers the same as the other brands?
We can't speak for the other brands unfortunately. However, if you've already started your project with another brand, we recommend finishing up your project with the same brand. There might be colour differences if you use different brands to finish your project.

21. Do you have a sample that I can order?
Yes! We now have sample packs available here: https://stickonluxury.com.au/collections/samples/products/samples
Samples are 1/6 or 1/8 of the size of a regular tile. If you think they're too small, you can purchase piece by piece at the respective product pages.

Terms & Conditions of sample packs:
- Purchase price of sample packs is reimbursed if you make an order > $199
- Only 1 discount code can be used per order so if you purchase more than 1 sample pack, only the purchase price of one sample pack will be reimbursed in subsequent order > $199
- Sample packs are non-returnable & non-refundable

22. How much is shipping and do you do express shipping? 
$9.95 Flat rate shipping or FREE delivery on all orders above $199. Express shipping at a flat rate of $14.95 is also available. NZ standard shipping is a flat rate of $26. These tiles are quite heavy so getting free delivery is quite the bargain!

We only ship within Australia and NZ at the moment however if you're not in Australia, please send us an email with your address & what you'd like to order and we will get back to you with a shipping quote. hello@stickonluxury.com.au

23. When will my order be dispatched?
We do same day dispatch if order is received before 12PM, or next business day dispatch if order received after 12PM.

24. Where do you ship from?
From our warehouse in Sydney!

25. How long will shipping take?
Once your order has been dispatched, you will receive shipping updates from Aus post letting you know the estimated date of arrival. Shipping to metro areas generally take 1-5 business days. Shipping to TA and WA are a bit longer, at 4-12 business days. We have express shipping available if you need it urgently.

If your order is huge and you need it urgently, pick up/drop off is available, please contact us.

26. What is your return policy?
You can return all unused tile stickers within 2 weeks of purchase (14 calendar days) if you have change your mind. Note: it has to be unused and still be in saleable condition. Please contact us via email before you initiate any returns.

Any returns that are not communicated to us beforehand will not be entertained. Buyer will pay for return postage, and initial ACTUAL postage cost that we paid will be deducted from the refunded amount. 

To avoid costly returns for both parties, please consider purchasing a sample pack/a sample piece to see the colour for yourself. 

7. I still need more help!
Great, shoot us an email at hello@stickonluxury.com.au and we will get back to you within minutes!
Ready to Purchase? Click here!  https://stickonluxury.com.au/collections/all

 

Window Film FAQ

1. Can I reuse it?
Yes! Simply keep the backing film and stick it back on if you want to keep and reuse it in the future.